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Our Terms and Conditions

These terms form a binding agreement between you and Horus Casino, operated by Horus Gaming B.V. under Curaçao eGaming licence 8048/JAZ2021-195 since 2019. Read them before you play; they set out your rights and ours.

Accepting Our Terms

When the agreement takes effect

By creating an account, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open. If you do not agree with any clause, stop the registration process and do not use our services.

We may update these terms from time to time as described in the final section. Continuing to play after an update has been published means you accept the revised version. The English text is the authoritative version; translations into Deutsch and Français are provided for convenience only.

Who Can Register and Play

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must be resident in a jurisdiction where online gambling is lawful. Players located in the United States, United Kingdom, Netherlands, France, Spain, Italy, Belgium, Portugal, Sweden, Denmark, Greece, Israel, Iran and North Korea may not open or hold an account with us.

Each player may hold exactly one account. Identity verification (KYC) is a condition of using our platform: we require proof of identity, proof of address and verification of your payment method before your first withdrawal. We review these documents within 48 hours.

  • 1. One account per person, per household, per IP address and per payment method.
  • 2. Registration details must match your identification documents exactly.
  • 3. We may request additional verification at any time to meet our regulatory obligations.
  • 4. Providing false information is grounds for immediate account closure and forfeiture of balances.

Deposits, Withdrawals and Verification

Payment rules

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Litecoin and Tether. Withdrawals are processed via Visa, Mastercard, MiFinity, Jeton, Skrill, bank transfer and supported cryptocurrencies. The minimum deposit and minimum withdrawal are each 30 AUD, and we do not charge any fees of our own.

Withdrawal limits are 3,000 AUD per day and 15,000 AUD per month, with processing completed within 0 to 48 hours after verification. Your first withdrawal is released only once KYC verification is complete. Funds must be wagered at least once before withdrawal in most circumstances, consistent with anti-money-laundering requirements.

An account with no login activity or transactions for 12 consecutive months is treated as dormant. We may apply an administrative fee to dormant accounts, and we will notify you before doing so. You can restore a dormant account at any time by contacting support.

Bonus and Promotion Rules

Bonuses, including our welcome package, cashback, reload offers and free spins, carry their own specific rules published alongside each promotion. The general rules below apply unless a promotion states otherwise. Full details of current offers, including wagering requirements and validity periods, appear on our promotions page.

Where a wagering requirement applies, bonus funds must be wagered the stated number of times before winnings become withdrawable. Bonuses expire if the requirements are not met within the stated validity period, after which the bonus and any derived winnings are removed.

  • 1. A maximum bet limit applies while a bonus is active; bets above it void the bonus and winnings.
  • 2. Some games are excluded or contribute reduced amounts toward wagering.
  • 3. Only one bonus may be active at a time unless we state otherwise.
  • 4. Bonus abuse, including low-risk betting patterns designed to extract bonus value, forfeits all bonuses and winnings.
  • 5. We may cancel or withhold a bonus if we reasonably believe promotion rules have been breached.

Conduct We Do Not Permit

Our platform exists for genuine entertainment. The following conduct breaches this agreement and entitles us to suspend or close accounts, void bets and withhold balances where fraud or abuse is established.

We use automated and manual controls to detect the behaviour described below. If our systems flag your account, withdrawals may be held pending review, and we will contact you through your registered email.

  • 1. Fraud, dishonest play, exploitation of software errors or manipulation of game outcomes.
  • 2. Chargebacks or payment reversals on deposits used for wagering.
  • 3. Multiple accounts held by one person or coordinated across a group.
  • 4. Collusion, arbitrage between bonus offers, or systematic bonus abuse.
  • 5. Bots, automated tools, scripting or any software that interacts with our platform without our consent.
  • 6. Use of a VPN, proxy or similar tool to mask your location and access our services from a restricted jurisdiction.

Responsible Play and Self-Exclusion

Gambling must stay within your means. Our platform gives you tools to control your play: deposit limits, loss limits, session reminders, cool-off periods and full self-exclusion, all set from your account settings or by contacting support, which is available 24/7 via live chat and [email protected].

If we notice patterns that suggest gambling harm, we will contact you and may apply protective measures. Self-exclusion is binding once confirmed and cannot be reversed before its stated end date. Australian players can also contact Gambling Help Online on 1800 858 858 for free, confidential support. Our platform is strictly for players aged 18 or over.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team, provided all balances have been withdrawn and no bonus obligations remain. We will process the closure and confirm it by email. We may also close an account ourselves where these terms are breached, where required by law, or where we cannot verify your identity.

If you have a complaint, contact our support team first so we can try to resolve it directly. Escalate unresolved complaints to the management team via the same email address, and we will respond with a reasoned outcome. Any dispute not resolved through this procedure is governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

How We Update These Terms

We review these terms regularly and update them when our services, licence obligations or applicable law change. The current version is always published on this page with its effective date. Where a change materially affects your rights, we will notify you by email to your registered address or by a notice on our platform before the change takes effect.

If you continue to use our platform after the effective date of a change, the revised terms apply to you. If you disagree with an update, you may close your account before that date, and the terms in force at that time govern the closure. Keep a copy of the version you accepted; earlier versions are available from support on request.

Frequently Asked Questions

How old do I have to be to play at Horus Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and resident in a permitted country.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Additional accounts are treated as multi-accounting and may be closed with balances forfeited.

What happens if I do not log in for a long time?

After 12 consecutive months of no activity, your account becomes dormant. We will notify you before any administrative fee applies, and you can reactivate the account through support at any time.

When do bonus wagering rules stop applying?

Once the stated wagering requirement is met within the promotion's validity period, bonus winnings convert to withdrawable funds. If the deadline passes first, the bonus and related winnings are removed.

Can I reverse a self-exclusion?

No. Once confirmed, self-exclusion is binding until its stated end date and cannot be lifted early. After it expires, you can ask support to reopen your account.