Log In to Your Horus Casino Account
Your account gives you access to 4,500+ games, your VIP progress and your transaction history. This page walks you through signing in and sorting out any access issues quickly.
How to Log In Step by Step
Signing in takes under a minute whether you are on a desktop browser or the mobile site. There is no app to download, our HTML5 site loads straight in Safari or Chrome on iOS and Android.
- Open horuscasino-aud.com in your browser.
- Tap or click the Log In button in the top right corner.
- Enter the email address registered to your account.
- Type your password. It is case sensitive.
- Click Log In and you land straight on your account dashboard.
- If you are on a personal device, tick Remember Me so the browser stores your email for next time.
Mobile browsers
On phones and tablets the login form sits behind the same top-right button. Everything else is identical, including payment history and live chat. You can also add the page to your home screen for one-tap access, which behaves much like an app without the download.
Credentials and Two Factor Auth
We use your email address as the primary login credential. Your email is linked to your account at registration and cannot be changed without contacting support, which keeps your account tied to an address only you control.
- Email address: the main credential for every login, desktop and mobile.
- Password: minimum 8 characters, set by you at registration and changeable anytime from Account Settings.
- Two-factor authentication: enable it from Account Settings by linking your phone number, so each login asks for a one-time SMS code after your password.
Reset Your Password Fast
Forgot your password? On the login screen click Forgot Password, enter your registered email, and we send a reset link within a couple of minutes. The link stays valid for 24 hours, after which you request a new one. Open the link, choose a new password with at least 8 characters, and log in with it straight away.
Fix Common Login Problems
Most sign-in failures come down to one of four things. This table matches each problem to the fastest fix we have found from our support queue.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Typo, caps lock on, or old password saved by your browser | Reset your password via Forgot Password, then clear saved passwords in your browser |
| Account locked | Five or more failed attempts in a row | Wait 30 minutes or contact live chat to unlock it manually |
| Verification pending | KYC documents still under review | Wait up to 48 hours; check your email for requests from our team |
| Access denied by region | You are connecting from a restricted country | Use live chat to confirm your eligibility before travelling |
How We Protect Your Account
Every page on our site runs over 256-bit SSL encryption, so your password and payment details never travel in plain text. Sessions time out automatically after periods of inactivity, which stops someone else picking up an open tab on a shared computer. Our Curaçao eGaming licence (8048/JAZ2021-195) requires us to store credentials hashed, never in readable form.
Contact Support for Access Help
If none of the fixes above work, our support team can restore access manually after verifying your identity. Live chat is open 24/7 and typical wait times are under two minutes. Email [email protected] for anything less urgent, including document questions, and include your registered email so we can find your account faster.
Frequently Asked Questions
How long is the password reset link valid?
The reset link we email you stays valid for 24 hours. If it expires, simply request a new one via Forgot Password.
Can I stay logged in on my phone?
Yes. Tick Remember Me at login and your mobile browser keeps your email stored, though we still ask for your password or 2FA code each session for security.
Why is my account locked after several attempts?
We lock accounts after five or more failed password attempts to block brute-force attacks. The lock lifts after 30 minutes, or instantly if you contact live chat.
Do I need to verify my identity to log in?
No, you can play right after login. ID, proof of address and payment verification are only required before your first withdrawal, with review within 48 hours.