Our Privacy Policy, in Plain Terms

This Policy sets out what personal data we collect when you use horuscasino-aud.com, how we use it, who we share it with, and the rights you have over it.

Data We Collect From You

We collect only the data needed to run your account, meet our legal obligations and keep the platform safe. That covers six broad categories.

• Identity data: full name, date of birth, email address, phone number and residential address.
• Verification documents: copies of your ID, proof of address and payment method, submitted during KYC checks before your first withdrawal.
• Transaction data: deposits, withdrawals, bonuses claimed and wagering records across AUD, crypto and other currencies.
• Technical data: IP address, device type, browser, operating system and approximate location derived from your IP.
• Gameplay data: games played, session times, bet sizes and outcomes used for responsible-gambling monitoring.
• Marketing preferences: which channels you opted into and which promotions you engage with.

How We Use Your Data

Each purpose maps to a specific use of your data, and we do not repurpose data collected for compliance ends for marketing without fresh consent. Processing covers account administration, verification, payments, safety and promotion.

• Creating and maintaining your player account.
• Verifying your identity under our Curaçao eGaming licence (8048/JAZ2021-195) KYC rules.
• Processing deposits and withdrawals, including refunds and chargebacks.
• Preventing fraud, bonus abuse, multi-accounting and money laundering.
• Monitoring play for responsible-gambling indicators and enforcing limits or self-exclusion.
• Sending marketing messages where you have consented, and honouring opt-outs.
• Meeting record-keeping, audit and regulatory reporting obligations.

Why the Law Lets Us

Contract

We process your identity and transaction data to set up and run your account under our terms and conditions. Without this data we cannot offer you a playable account, so processing is necessary for the performance of our contract with you.

Legal obligation

AML and KYC rules require us to verify your identity, monitor transactions and keep records for a set period. We process your verification documents and transaction history to comply with these laws, and we cannot switch this processing off.

Legitimate interest

Fraud prevention, site security and aggregate service improvement rely on our legitimate interest in running a safe platform. We weigh this against your privacy expectations and use the least intrusive methods that work, such as IP-based device checks.

Consent

Marketing emails, SMS and personalised offers run only on your consent. You can withdraw it at any time through your account settings or a link in any message, with no effect on your right to play.

How Long We Keep Data

After the retention period expires we delete or irreversibly anonymise the data. Backups purge on a rolling cycle within 90 days of expiry.

Who We Share Data With

We share only what each recipient needs, under contracts that require confidentiality and equivalent security standards. We never sell your personal data.

• Payment processors and e-wallet providers handling your deposits and withdrawals.
• KYC and AML screening providers checking your verification documents.
• The Curaçao eGaming regulator and other authorities when the law demands disclosure.
• Analytics and hosting providers supporting site performance and reliability.
• Game and platform suppliers receiving only the technical data needed to deliver gameplay.
• Auditors and professional advisers under confidentiality duties.

Your Rights Over Your Data

Where GDPR or equivalent Australian privacy law applies, you can act on your data at any time by contacting us. We respond within 30 days and may ask for ID to confirm the request.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion where no legal retention duty applies.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing processing at any time.
• Complain: raise a complaint with your data protection authority, or in Australia the OAIC.

Cookies and Similar Tech

We use strictly necessary cookies to keep you logged in and secure the cashier, plus optional analytics and marketing cookies set only after you accept them in the banner. Session and security cookies fall outside consent because the site cannot function without them. Full details, including how to change your choices, sit on our dedicated Cookies Policy page.

How We Protect Your Data

If a personal data breach occurs that risks your rights, we notify the relevant supervisory authority within the legal deadline and inform you directly where the risk is high. Our incident response team tests and reviews these procedures on a fixed schedule.

Contact Our Data Officer

Questions about this Policy, your data or a rights request go to our Data Protection Officer at [email protected]. Player support is available 24/7 through live chat and email at [email protected], and can route privacy matters to the DPO if you prefer. We launched in 2019 and have reviewed this Policy as of 2026; earlier versions remain available on request.

Frequently Asked Questions

How long do you keep my KYC documents?

We hold verification documents for 5 years after account closure, as our AML obligations require. After that we delete or anonymise them.

Can I stop marketing messages but keep playing?

Yes. Withdraw consent in your account settings or via the unsubscribe link in any message. Your account and gameplay stay unaffected.

Do you sell my personal data?

No. We share data only with processors and authorities that need it for payments, KYC, compliance and site operation.

How do I request a copy of my data?

Email [email protected] from your registered address. We verify your identity and respond within 30 days.